Who we are
Suggested text: Our website address is: https://playfitcentre.ca.
Comments
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An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
Personal Information:
“Personal Information” means information about an identifiable individual. This may include:
name
date of birth
address
phone number
email address
emergency contact information
medical information relevant to participation
payment and billing information
attendance and participation records
Purpose of Collection:
PlayFit Centre collects and uses personal information for purposes including:
registering participants in programs and memberships
managing participant accounts and attendance
communicating schedules, updates, and program information
providing safe participation in classes and activities
processing payments and memberships
improving programs and participant experience
complying with legal, insurance, and regulatory requirements
marketing current or future programs, promotions, or events
PlayFit Centre limits the collection of personal information to what is reasonably necessary for these purposes.
Sharing of Information:
PlayFit Centre may share personal information with employees, coaches, contractors, consultants, service providers, and technology platforms that assist with:
registration and booking systems
payment processing
communication systems
website and software services
program operations
Information may be stored or processed in Canada or the United States through secure third-party platforms or cloud-based services.
PlayFit Centre requires service providers to use personal information only in a manner consistent with this Privacy Policy.
Consent:
By registering for programs or providing personal information to PlayFit Centre, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw consent at any time, subject to legal or contractual obligations and reasonable notice. Withdrawal of consent may affect PlayFit Centre’s ability to provide services or maintain participation in programs.
Requests regarding withdrawal of consent should be submitted in writing.
Photography & Media:
PlayFit Centre may occasionally capture photographs or video footage during programs, classes, or events for marketing, promotional, educational, or social media purposes.
Participants or parents/guardians may opt out of media consent through registration forms or a written request.
Third-Party Websites:
PlayFit Centre’s website or social media platforms may contain links to third-party websites or services. PlayFit Centre is not responsible for the privacy practices or content of third-party platforms.
Users should review the privacy policies of those third-party websites independently.
Disclosure of Information:
PlayFit Centre may disclose personal information:
when required by law
to comply with legal processes or court orders
in emergency situations involving health or safety
to protect the rights, safety, or property of participants or PlayFit Centre
to collect outstanding amounts or enforce agreements
with the individual’s consent
PlayFit Centre will only disclose information reasonably necessary under the circumstances.
Accuracy of Information:
PlayFit Centre makes reasonable efforts to ensure personal information is accurate and current. Participants and parents/guardians may request corrections or updates to their information.
Retention of Information:
PlayFit Centre retains personal information only as long as necessary for operational, legal, insurance, safety, or regulatory purposes.
When information is no longer required, PlayFit Centre will securely destroy, delete, or anonymize such information.
Security:
PlayFit Centre uses reasonable physical, technical, and administrative safeguards to protect personal information from:
unauthorized access
misuse
disclosure
alteration
loss or theft
These measures may include:
password-protected systems
secure payment processing
restricted staff access
secure digital storage platforms
While PlayFit Centre takes reasonable steps to protect information, no electronic transmission or storage system can be guaranteed completely secure.
Access to Personal Information:
Participants and parents/guardians may request access to their personal information or request corrections, subject to legal limitations.
Requests for access or correction may be submitted in writing and will be responded to within a reasonable period in accordance with applicable privacy legislation.
Contact:
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact PlayFit Centre directly.
Email: info@plyfitcentre.ca
PlayFit Centre – General Policies:
These policies are designed to help ensure a respectful and enjoyable experience for everyone participating in PlayFit Centre programs, classes, camps, events, and activities.
By registering for PlayFit Centre programs, participating in activities, or entering PlayFit Centre facilities, you acknowledge and agree to the following policies and guidelines.
Basic Participation Rules:
All participants, parents/guardians, and visitors are expected to follow these general participation rules:
Children must remain under the supervision of a PlayFit Centre coach or authorized staff member while participating in classes or activities.
Parents/guardians must notify staff if a child will be leaving early or if another authorized adult will be picking up the child.
Respectful behaviour toward coaches, staff, participants, and families is expected at all times.
Unsafe, aggressive, disruptive, or inappropriate behavior may result in removal from activities or suspension of participation.
Participants are expected to follow the structure, instructions, and safety guidelines of the class or activity in which they are enrolled.
Appropriate athletic clothing and footwear must be worn. Jewelry, loose accessories, or unsafe clothing may not be permitted during participation.
Long hair should be tied back where appropriate for safety.
Participants should remain aware of their surroundings and use equipment responsibly.
PlayFit Centre reserves the right to refuse participation or discontinue services where safety, behavior, or policy compliance becomes a concern.
Health & Illness Policy:
To help maintain a healthy environment for participants, families, and staff:
Participants should stay home if feeling unwell or showing symptoms of illness.
Participants and visitors may be asked to follow health and hygiene practices as required by provincial or local public health guidelines.
PlayFit Centre reserves the right to refuse participation to individuals who appear unwell and may pose a risk to others.
Participants should not attend programs if:
Symptoms may be contagious,
participation may negatively affect their own well-being,
or participation may affect the safety or experience of others.
The health and safety of all participants and staff remain a priority.
Communication:
Email is the primary form of communication used by PlayFit Centre for:
schedules,
registration information,
program updates,
announcements,
policy changes,
and important notices.
Participants and parents/guardians are responsible for maintaining accurate contact information on file.
You may opt out of non-essential marketing communications; however, PlayFit Centre recommends keeping at least one active email address on file to receive important operational information.
Assumption of Risk & Waiver of Liability:
Participation in PlayFit Centre programs, classes, camps, events, fitness activities, and use of equipment involves inherent risks, including the risk of injury, illness, accidents, or physical exertion.
By registering for or participating in PlayFit Centre activities, you acknowledge and agree that:
Participation is voluntary and undertaken at your own risk.
PlayFit Centre cannot guarantee a risk-free environment.
You accept full responsibility for any injury, illness, loss, or damage sustained by you or your child while participating in activities, using equipment, or being present at PlayFit Centre facilities or related events.
PlayFit Centre, including its owners, directors, staff, coaches, contractors, volunteers, and affiliates, shall not be held liable for injuries, illness, damages, losses, or claims arising from participation in PlayFit Centre activities or use of facilities.
This release includes claims relating to alleged or actual negligence, supervision, instruction, facility maintenance, equipment use, or related activities.
You authorize PlayFit Centre staff to obtain emergency medical assistance if reasonably necessary.
You are responsible for informing PlayFit Centre of any medical conditions, injuries, allergies, or concerns relevant to participation.
If the participant is under 19 years of age, the parent or legal guardian confirms that they have reviewed and accepted these terms on behalf of the participant.
Indemnification:
By participating in PlayFit Centre activities or using PlayFit Centre facilities, you agree to indemnify and hold harmless PlayFit Centre and its owners, directors, staff, coaches, contractors, volunteers, affiliates, successors, and assigns from any claims, liabilities, damages, costs, expenses, or legal actions arising from participation in PlayFit Centre activities or use of facilities and equipment.
This includes claims brought by third parties related to participation, attendance, or use of PlayFit Centre services.
Emergency Medical Authorization:
In the event of an accident, injury, or medical emergency, PlayFit Centre staff may take reasonable steps to secure medical assistance for participants when parents/guardians cannot immediately be reached.
Any associated medical expenses remain the responsibility of the participant or parent/guardian.
Lost & Found:
PlayFit Centre is not responsible for lost, stolen, or damaged personal belongings brought into the facility or left at PlayFit Centre locations or events.
A Lost & Found area may be maintained for convenience only. Unclaimed items may be donated, discarded, or removed after a reasonable period of time.
Photography & Media:
PlayFit Centre may occasionally take photographs or video footage during programs, events, or activities for promotional, educational, or marketing purposes.
Participants or parents/guardians may request exclusion from media use through written notice or registration preferences.
Policy Updates:
PlayFit Centre reserves the right to update, modify, or revise these policies at any time. Updated policies may be communicated through email, website postings, or registration systems.
Continued participation in PlayFit Centre programs constitutes acceptance of updated policies.
PlayFit Centre – Registration & Membership Policies
Registration & Membership Fees:
Registration for PlayFit Centre programs opens before each program season or enrollment period. To secure a participant’s spot in a class, a completed registration form and a valid payment method are required at the time of registration.
Membership fees and registration fees are subject to GST.
Enrollment is only confirmed once:
registration is completed,
payment information is provided,
and all required waivers and policies are accepted.
Spaces are limited and cannot be held without completed registration.
Pre-Authorized Payments:
By registering for PlayFit Centre programs, you authorize PlayFit Centre to charge the payment method provided during registration for all applicable membership fees, registration fees, and authorized charges associated with your account.
Membership payments are processed automatically according to the membership option selected during registration.
If payment is arranged by e-transfer or another approved method, payment must be received before the due date to avoid interruption of membership or participation.
Failed Payments & Outstanding Accounts:
If a payment is declined, returned NSF, or otherwise unsuccessful, a $30 administration fee may be applied for each occurrence.
Accounts with overdue balances may be subject to a monthly finance charge of 5% on outstanding amounts.
PlayFit Centre reserves the right to:
suspend participation in programs,
restrict future registrations,
or cancel memberships for unpaid balances.
Accounts more than 60 days overdue may be forwarded to collections.
Withdrawals and Cancellation Policy
You may request withdrawal of your or your child’s registration from a class term. Withdrawal requests must be made in writing via email to info@playfitcentre.ca.
If we receive your withdrawal request 4 days or more before the term’s start date, we will refund you 90% of the payment you made at registration and will keep the remaining 10% as a withdrawal fee. If we receive your withdrawal request after the term’s start date, no payments will be refunded.
Membership Holds:
Members may place their membership on hold temporarily without cancelling their enrollment.
Hold fee: $15/month
Maximum hold duration: 3 months
Membership holds must be requested in advance and approved by PlayFit Centre.
Missed Classes & Makeup Policy:
If a participant misses a scheduled class, PlayFit Centre may offer a makeup class, subject to availability.
Makeup classes:
are not guaranteed,
must be scheduled in advance,
and may only be used within the active membership period.
You are responsible for scheduling makeup classes in the parent portal on our website
Unused makeup classes do not carry over beyond the applicable membership or session period or the next term.
Except in cases of medical circumstances supported by appropriate documentation, missed classes are not eligible for refunds or credits.
Facility Closures & Schedule Changes:
Unexpected closures due to weather, emergencies, or circumstances beyond our control may qualify for a makeup class where reasonably possible.
PlayFit Centre reserves the right to:
adjust schedules,
substitute coaches,
combine classes,
or modify programming when necessary.
Class Transfers:
Requests to transfer participants to another class time, age group, or schedule may be submitted to PlayFit Centre.
Transfers are subject to:
program availability,
participant suitability,
and approval by PlayFit Centre.
Transfers cannot be guaranteed.